IndoFlorists main priority is to fulfill your satisfaction so we will try our best to offer all our customers the freshest flowers available. Because your satisfaction is our number one priority, we will do what it takes to ensure your experience with IndoFlorist is a positive one.
Our flowers are sourced directly from growers. Flowers are normally sent out in bud form meaning they will last longer with the recipient. In the few cases where the flowers are not delivered fresh, please do let us know and we will replace them free of charge.
Our flowers are packed carefully to ensure they arrive as fresh and beautiful as when they left our flower emporium, but sometimes flowers do get damaged in transit. Should this occur, please contact us so what we can arrange a replacement bouquet. Please note that it may be necessary to return the original product in order to receive the replacement, or in most cases sending us a photo of the damaged item should suffice.
We promise to deliver your order as soon as possible after receiving your order (or as your request), and also to deliver your flowers in good & fresh condition as appears in the picture. In the event of non-delivery on the selected delivery date, we will redelivery your order.
For your information, we didnt receive a request delivery by a specific time, so, the late delivery means delayed a day.
We and our courier partners are human. If we fail to deliver your order we will either refund you in full or redelivery your order – it is your choice, just let us know.
If you are not satisfied with the product as delivered, or if for any reason you are not satisfied, contact us by contact form and we will replace or refund the full amount of your purchase.
We will do the best for you. Your satisfaction is our first and foremost priority.
Taman Kebon Jeruk Blok C3 No. 1, Jakarta Barat, 11530
Kelapa Puan XIX Blok AJ 4/ 8, Gading Serpong, Tangerang, 15325 INDONESIA
PIN BBM by request